privacy policy

Introduction

We at Roanoke Hospitality value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this Privacy Policy carefully. By using our services, you consent to the data practices described in this policy.

Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, and contact information
• Employment history and related information (for job applicants)
• IP address and device information
• Location data
• Browser type and settings
• Website usage data

We collect information in the following ways:

1. Direct Collection: Information you provide through:

• Contact forms
• Employment applications
• Email communications
• Customer service interactions

1. Automatic Collection: Information collected through:

• Cookies and similar technologies
• Web beacons (pixel tags)
• Log files
• Analytics tools

Use of Your Information

We will never sell your information, and we only use your information for the following purposes:

• Responding to your inquiries and requests
• Processing employment applications
• Improving our website and services
• Analyzing website usage and trends
• Maintaining the security of our services
• Complying with legal obligations

Information Disclosure

We take your privacy seriously and are selective about how and when we share your information. We may disclose your information in the following circumstances:

We may share your information with our affiliated companies and subsidiaries to provide you with better service and enhanced offerings across our family of businesses.

We may disclose your information to trusted third-party service providers who assist us in operating our business, including:

• Data storage providers
• Website support and maintenance providers
• Billing and payment processing services
• Reservation system providers
• Security service providers
• Analytics companies
• Advertising partners
• Marketing service providers
• Recruiting and background check services (for job applicants)

We may disclose your information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or legal processes
• Establish or exercise our legal rights
• Defend against legal claims
• Seek legal representation or advice
• Enforce our terms, agreements, and policies

We reserve the right to disclose information when we reasonably believe disclosure will help:

• Investigate, prevent, or address potential illegal activities
• Detect and prevent suspected fraud
• Address other suspected wrongdoing
• Protect the rights, property, or safety of Roanoke Hospitality, our users, our employees, and other parties

We may also disclose your information when required to do so by law.

Illinois Personal Information Protection Act (PIPA) Compliance

As a business based in Chicago, Illinois, we comply with the Illinois Personal Information Protection Act (PIPA). This law requires us to:

• Implement and maintain reasonable security measures to protect personal information
• Properly dispose of personal information when it is no longer needed
• Notify affected Illinois residents in the event of a data breach involving their personal information
• Protect specific categories of personal information including:
• ・Social Security numbers
• ・Driver's license numbers
• ・State identification numbers
• ・Financial account information
• ・Medical information
• ・Biometric data
• ・Username/email addresses in combination with passwords or security questions

Information you provide through:

• Contact forms
• Employment applications
• Email communications
• Customer service interactions

Information collected through:

• Cookies and similar technologies
• Web beacons (pixel tags)
• Log files
• Analytics tools

International Visitors and Data Transfer

For visitors from outside the United States:

• Your information may be transferred to and maintained on servers located in the United States
• By using our services, you consent to this transfer

Depending on your location, you may have the right to:

• Correct inaccurate information
• Request deletion of your information
• Withdraw consent to the use of your data

Data Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Employee training on data protection
• Access controls and authentication requirements
• Physical security measures for our facilities
• Regular backup procedures

Data Retention

We retain your personal information for only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Uphold our agreements

Children's Privacy

Our website is not directed to anyone under 18 years of age. We do not knowingly collect the personal information of anyone under the age of 18. If we learn we have collected personal information from someone underage, we will promptly delete such information.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Upon updating this policy we will:

• Post the new Privacy Policy on this page
• Update the "Last Modified" date

Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies before providing any information to them.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Through our website contact form at the bottom of this page
• By email: info@roanokehospitality.com
• By mail: 135 West Madison Street, Chicago, IL 60602